SERVICE : Cisco SmartNet Service
COVERAGE : 8 x 5 (8 hrs & 5 days)
RESPONSE TIME : Next Business Day
ADV HW REPLACEMENT: Yes
CISCO TAC : 24 x 7 (24 hrs & 7 days)
SUITS : Cisco CAT4500 E-Series 6-Slot
SERVICE DESCRIPTION:-
* Technical support engineer is available 24x7 & Adv HW replacement is
available 8 hours per day (delivering the replacement HW during normal
business hours only), 5 days a week, with next business day delivery
* Full-time global access to the Cisco Technical Assistance Center (TAC)
* Access to the extensive Cisco.com knowledge base & tools
* Next business day advance hardware replacement
* Ongoing operating system software updates & upgrades